Reference

Legal Terms That Govern Your Account

Your use of funcwin is subject to these legal terms, and access depends on whether online gaming is permitted under your local law and eligible region.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount holder obligationsData handling policyContact rights included
funcwin Legal Terms That Govern Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

We store only the data needed to operate your account, process your bKash, Nagad, or Rocket transactions, and meet any legal record-keeping obligations. You can request a summary of what we hold, ask for corrections, or request deletion where deletion is lawful and consistent with our obligations.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to monitor platform performance. You can manage cookie preferences from your browser settings at any time.

Transaction Record Retention

Payment records linked to bKash, Nagad, and Rocket transactions are retained for the period required by applicable financial and legal obligations before deletion.

Account Security Practices

Account access is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your PIN immediately and contact support.

Data Correction and Deletion Rights

To request a correction to your account data or ask what we hold, use the legal contact form in Account Settings. We respond to verified requests within the timeframe required by applicable law.

LEGAL SUPPORT CONTACT

How to Reach Us on Policy Questions

If you have a question about these legal terms, want to request a copy of your account data, or need to report a policy concern, our support team handles these requests directly. Responses to formal account and policy queries are handled separately from general account help — use the dedicated legal contact path below for the fastest resolution.

Policy Query Email Send your legal or policy question to our support address listed in your account dashboard. Include your registered account ID for faster routing.
Live Chat Support The in-platform chat handles account-related policy questions. Start a chat session from the account menu and select the policy and terms category.
Account Settings Path Log in, open Account Settings, and navigate to the Legal and Policy section to find contact options, data request forms, and current terms documents.

Common Legal and Policy Questions

These are the questions we hear most from account holders about terms, data, and rights. If your question is not here, the policy contact path in the support section above will get it to the right team.

Access depends on the laws of your specific region. You are responsible for confirming that online gaming is lawful where you are located before opening or funding an account.

We collect the transaction reference, amount, and timestamp linked to your account. We do not store your bKash or Nagad PIN — that stays between you and your wallet provider.

Yes. Log in, go to Account Settings, and use the data request form in the Legal section. We will send a summary of the data held against your account to your registered contact.

Submit a deletion request through the legal contact form in Account Settings. Where deletion is lawful and does not conflict with our retention obligations, we will action it and confirm by return.

We notify you through the platform before any change takes effect. Continued use of your account after the notice period means you accept the updated terms.

Start with the live chat in your account, selecting the payment dispute category. If the matter is unresolved, escalate through the formal policy email contact listed in your account dashboard.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.